Our NO. 1 priority at GFM Painting Designer is to provide our valued customers with the highest quality products and the finest customer service. We collect information that allows us to process your orders, to enhance and personalize your shopping experience on our Website and to inform our customers and newsletter subscribers of special offers and promotions.
Account Registration and Online Purchases - At the time when you register for an account and make a purchase on our Website, we collect and store your name, billing and shipping address, telephone number, fax number and E-Mail address (hereinafter referred to collectively as “personal information”) and other information as indicated on the account registration form. We will also ask you to choose a password, which we will collect and store, so you may have secure access to your account at any time. In addition, when you are using a credit or debit card to pay for your purchase, we ask that you provide us with your card information (type of card, name as it appears on the card, card number, card verification number and the expiration date). Your card information is not stored by us and will need to be re-entered for each purchase transaction. We will send you confirmation E-Mails when you register for a new account and when you make a purchase. We will also send you E-Mails to update the status of any pending order. When we have any questions concerning your order, we use your personal information to contact you, either by E-Mail, telephone or postal mail. In addition, we may send you E-Mails to collect ratings, feedback, or testimonials related to your purchase.
E-Mail Subscribers - When you sign up to receive our Newsletters via E-Mail, we collect and store your E-Mail address. We then use your E-Mail address to periodically contact you with details regarding our special offers, exclusive sales, new product releases, the latest promotions, or upcoming events. You are automatically signed up to receive our promotional E-Mails when you register for an account and make a purchase on our Website. If you prefer not to receive periodic E-Mails from us regarding our exclusive sales and promotions, you may "opt-out" by E-Mailing our Customer Service Department or calling us at +44 (208) 099 4224 . Please Note: At the time when you have registered for an account on our Website and placed an order, you may also “opt-out” at the "My Account Information" page by specifying that you do not wish to receive any E-Mail Newsletters from us.
Telephone and Postal Mail Newsletters - If you supply us with your telephone number or postal address online, you may receive periodic mailings and/or telephone contact from us regarding exclusive sales, new product releases, the latest promotions, upcoming events and our latest catalogue of products. If you prefer not to receive periodic telephone calls or postal mail from us regarding our exclusive sales and promotions, you may “opt-out” by E-Mailing our Customer Service Department or calling us at +44 (208) 099 4224.
Tell-A-Friend - When you E-Mail a message to a friend or family member from our Website using our “Tell-a-Friend” feature, we collect your E-Mail address and the E-Mail address of your friend or family member. This ensures your friend or family member will be aware that we have sent the E-Mail message at your request. E-Mail addresses we obtain for the “Tell-a-Friend” service are only used for this purpose and are not stored by us.
Resellers & Trade Accounts - If you are a reseller, such as interior designer, builder, architect, picture framer, art gallery, furniture store, antique store or any other retail store and you wish to establish a Trade Account with us, we will collect and store the following information from you when you complete the application process: your name, your business name, your type of business, your business address, your E-Mail address, your telephone number, your fax number and your Resale Certificate. We will also ask you to choose a password, which we will collect and store, so you may have secure access to your account at any time.
Contact Us - When you contact us via E-Mail, Postal Mail or Telephone with any questions, suggestions or requests for information, we will use either your E-Mail address, Postal Mail address or your Telephone Number to respond to you promptly. You may contact us by:
GFM Designer Ltd Att: Customer Service
Flat 1 Maultway Court, 67-69 Ruxley Lane
Epsom, Surrey KT19 0JG.
UK: 020 8099 4224
International:+44 (208) 099 4224
Monday through Saturday 9:00 A.M. to 6:00 P.M. (GMT)
Usage Tracking - We may automatically collect general statistical information regarding our Website and its visitors, including IP(internet protocol) addresses, pages viewed, number of visitors, browser type, ISP (internet service provider), products purchased, referring/exit pages, etc. We collect this information in aggregate form, without identifying or collecting any personal information, to track the traffic throughout our Website, analyze trends, and to improve your shopping experience while you visit our Website. We may provide this aggregate statistical information to third parties to plan our advertising and promotional programs.
GFM Designer Ltd will never sell or rent your personal information to any third parties under any circumstances. We will only share or disclose your personal information to a third party under the following circumstances: (1) we disclose your personal information to an outside shipping company to ship our orders and we disclose your personal information, including your credit or debit card information, to an outside credit card processing company to bill our customers for product purchases. These companies do not retain, share, or use your personal and/or credit or debit card information for any other purpose, (2) we may use or disclose any information you provide to us to resolve disputes or examine problems, when we believe in good faith that such disclosures are necessary to comply with any law, regulation, government request, or judicial process, (3) if such disclosure is essential to operate our Website and maintain service to our customers, (4) if such disclosure will protect the rights and property of GFM Designer Ltd, including its users, contractors, agents or suppliers.
Like you, we at GFM Designer Ltd are concerned about the safety of children when they use the internet. GFM Designer Ltd does not knowingly market to or collect information from any minors under the age of 18. You must be 18 years of age or older to register for an account and make a purchase on our Website. If we are notified or become aware that a minor under the age of 18 has registered for an account, we will immediately remove their personal information from our database and files.
We are committed to preventing unauthorized access to any of your personal information, including your credit or debit card information. Therefore, GFM Designer Ltd has taken important precautions to ensure that this information is safe and secure. As a registered user of our Website, your online account information is protected by a confidential password that is only selected by you. We highly recommend that you do not disclose your password to any other person. In addition, we only utilize state-of-the-art encryption technology called Secure Sockets Layer (SSL) on our website that protects your credit or debit card payment information and prevents unauthorised people from intercepting any of your personal information. The SSL technology automatically encrypts any information that is being sent by you over the internet. Upon entering our check-out section, your browser will display the icon or symbol of a locked padlock at the bottom of your computer screen. This is a safety symbol that assures you that your information is being transferred securely. Please be aware, however, that no data transmission over the internet can be guaranteed to be 100% secure. Although we make reasonable efforts to protect your personal information, we cannot guarantee the security of any information you transmit to us.
We also maintain strict internal procedures that restrict your personal information only to employees that need to know your personal information to provide products and services that you request.
When you have completed an account registration on our Website, you will have the ability to log-in to your account with your secure password to update or correct any information contained in your personal profile using the editing tools provided.
Copyright ©2010 - 2011 GFM Designer Ltd. All rights reserved. Any rights not expressly granted herein are reserved.